LumiSteel

Express shipping is processed instantly and collected by parcel, the arrival time at your home is usually 2 to 3 business days, we work with the best parcel companies: FedEx and Estafeta.

Some of our products are imported from our warehouse in Los Angeles, California, United States, so shipping time extends from 7 to 15 days.

In pre-sale shipping can vary from 10 to 15 days.

Your purchase is 100% protected so if you regret your purchase before your product is shipped we will fully refund your money.

At Strapelle, we are committed to providing you with a satisfactory shopping experience and a fundamental part of this is ensuring the timely delivery of your products. For this reason, we have established our delivery policy to inform you about estimated deadlines and guarantee transparency in our commitment.

After you place your order, we will send you updates on the status of your shipment by email and/or
WhatsApp, so you can track it online and have peace of mind that your package will arrive within the agreed time.

Delivery Time: Our team immediately processes your order to ship it as quickly as possible.

Once the order confirmation and preparation process has been completed, the estimated delivery time is 2 to 3 business days. During the shipping process, we will provide you with a number
tracking so you can track your package and be aware of its location.

Also, keep in mind that delivery times may vary depending on geographic location and circumstances.
exceptional, such as holidays or adverse weather conditions. However, we are committed to keeping you informed of any delays that may arise. If you have any questions or concerns about the status of your order, our customer service team will be happy to help you. You can contact us through our contact page.

Secure Delivery: At Strapelle, we understand the importance of protecting your package during shipping. Therefore, we ensure that our products are carefully packaged to avoid damage during transportation. We work with trusted and reputable shipping partners to ensure your order arrives in optimal condition.

Shipping Address: It is vital that you provide the correct shipping address when placing your order, be sure to check and update your shipping details before completing your purchase, we are not responsible for any delivery delays or problems caused by incorrect or incomplete information provided by the client.

We appreciate your understanding and patience as we work hard to meet our on-time delivery commitment. We always strive to exceed your expectations and provide you with exceptional service.

Thank you for choosing Strapelle as your online store! We hope you enjoy your purchases and we will be happy to assist you at any time.

At Strapelle, we offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order and we will offer you a full refund. Your satisfaction is our top priority.

At Strapelle, we want you to have a safe and reliable shopping experience. That is why we have implemented a completely secure payment system through Mercado Pago, a leading platform in Latin America.

With Mercado Pago, you can be sure that your transactions will be protected and your personal data will be safe. Additionally, if for any reason you change your mind or are not satisfied with your purchase, we offer you the possibility of obtaining a refund for the product.

We want you to have peace of mind that at Strapelle, customer satisfaction is our top priority. Therefore, our customer service team is always ready to help you in case of any questions or problems.

Do not hesitate to make your purchases on our site, knowing that you are in good hands. Thanks for trusting us!